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What we have to say about your health and well being
Feb 2019
Community Pharmacy Patient Questionnaire 2018/19

Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. A brief commentary into our results for 2018/2019 is provided here:

Re: Community Pharmacy Patient Questionnaire (CPPQ)

Number of completed questionnaires: 108

We have recently conducted the CPPQ in this pharmacy for the year 2018/19, as required by the terms of the NHS community pharmacy contractual framework.

We are sharing with you the areas where the survey identified the greatest potential for improvement and the action being taken to improve performance, along with the areas in which the pharmacy is performing strongly:

Areas where the pharmacy is performing strongly

Brief commentary

1 – Being polite & taking the time to listen to what you want.

99% of respondents rated their experience as fairly good or very good. Accompanying this there was also a high level of satisfaction with regards to answering queries.

2 – A very positive perception of the service received by the pharmacist & other staff members.

95% and 94% of respondents rated the services from the pharmacist and other staff positively, with 99% positive responses to the question asking respondents how they rate the staff overall.

3 – Having in stock the medicines/appliances needed by patients for prescriptions

91% of respondents rated this as fairly good or very good, reflecting our efforts to stock the items that our regular patients need and tailor stock for the management of acute conditions to the prescribing patterns of local prescribers.

Area where the survey identified the greatest potential for improvement

Brief commentary and action being taken to improve performance

Some respondents commented that we didn’t have a consultation room or somewhere that they could consult a member of staff privately if need be. This is despite the fact that we have had a consultation room for a number of years. This was also reflected in the answers to Question 4f which asked respondents to rate the pharmacy in terms of having somewhere that they could speak to someone without being overheard – our feedback was positive, but not as overwhelmingly positive as with the other areas that patients were asked to rate.

We already had one sign up stating that we have a Private Consultation room. We put up further signs in very prominent positions within the pharmacy that should effectively raise awareness amongst our patients that we do have facilities that enable a confidential discussion to take place.

12 Hollingbury Place
East Sussex
Contact Us
01273 505 817
Company Registration
Aum Health Services Ltd, Registered number: 06321951
Premises GPhC Number
Colette Hubert (2036600)
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important notice:- 
We have taken the difficult decision of closing on Saturdays, effective from 18th march 2023.
For patients who find it difficult to collect their Prescription Medication on Weekdays, we shall continue to offer an opportunity to collect Medication on Saturdays from our nearby site “Harpers Healthcare Warehouse & Distribution Centre”, situated at 2 Hollingdean Street, Brighton BN1 7GE, between the hours of 9am and 12.30pm. If you require this Saturday Collection Service, please speak to us, and we shall explain how it works, and set it up.

We shall continue to offer pre-booked services only on Saturdays, such as Flu Vaccinations, Smoking Cessation Clinic and Travel Health Assessments. We will also offer a phone advice line, operated by a trained member of our team (usually a pharmacist) from 9am to 12pm on Saturdays if anybody needs to speak to us about something urgent, and shall work to resolve any problems that arise for any of our patients.

Saturdays were proving increasingly difficult for the pharmacy to maintain a consistent and normal service, both for personal reasons affecting staff members, as well as due to business pressures. We hope to be able to resums a saturday service in the not too distant future.

Please visit the Save Our Pharmacies Petition if you wish to read more about some of the issues that Community Pharmacies are currently faced with. we have also created a blog post on this website, which provides more information.

Thank you for your custom.

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